Terms & Conditions

These Terms & Conditions govern your use of the PROCONCIERGE website. This website is an inquiry-based concierge and travel-content platform; it does not process online bookings or payments.

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the website.

2. Nature of the Service

PROCONCIERGE operates an inquiry-based concierge and travel-experience website covering Dubai, Abu Dhabi and the United Arab Emirates. This website does not offer online booking or payment functionality. All activities, transfers and services referenced on this website are subject to confirmation by our concierge team and, where applicable, third-party suppliers.

3. Inquiries Are Not Confirmed Bookings

Submitting an inquiry form, WhatsApp message, phone call or email does not constitute a confirmed booking. A booking is only confirmed once our concierge team has verified availability, final pricing and other relevant details directly with you, typically through a separate communication.

4. Pricing

Prices displayed on this website are starting-from figures shown for planning purposes and are labeled accordingly (e.g. "From AED 250 per person"). Final pricing may vary based on travel date, selected option, group size and supplier terms, and will be confirmed by our concierge team before you commit to any arrangement.

5. Acceptable Use of This Website

You agree to use this website only for lawful purposes and not to submit false, misleading or fraudulent inquiries. You agree not to attempt to interfere with the website's normal operation, including through automated scraping, spam submissions, or attempts to bypass security measures such as spam-protection fields.

6. Third-Party Suppliers

Certain activities, transfers and experiences referenced on this website are provided by independent third-party suppliers. While we select suppliers carefully, PROCONCIERGE acts as an intermediary connecting your inquiry to the relevant supplier, and the supplier's own terms, inclusions and cancellation policies will govern the delivery of the activity itself.

7. Intellectual Property

All content on this website, including text, images, logos and design elements, is the property of PROCONCIERGE or its licensors and may not be reproduced without prior written permission, except as necessary for normal browsing use.

8. Limitation of Liability

This website and its content are provided on an "as is" basis. To the fullest extent permitted by law, PROCONCIERGE is not liable for indirect, incidental or consequential damages arising from your use of this website or from the activities, transfers or services arranged through it, except where such liability cannot be excluded under applicable law.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of this website after changes are posted constitutes acceptance of the revised terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles. [Confirm specific emirate/jurisdiction and dispute-resolution clause with legal counsel before publishing.]

11. Contact Us

For questions about these Terms & Conditions, contact us at bookings@proconcierge.ae or via the details on our Contact Us page.