Privacy Policy
Last updated: [ADD DATE]. This policy explains how PROCONCIERGE collects, uses and protects your personal information.
PROCONCIERGE ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through this inquiry-based website, how we use it, and the choices available to you. This website does not process online payments and does not require account registration to browse content.
1. Information We Collect
When you submit an inquiry form, contact us by WhatsApp, phone or email, or otherwise interact with this website, we may collect information such as your full name, email address, phone or WhatsApp number, preferred travel dates, guest count, selected activity or service, and any message or special requirements you provide. We may also collect technical information such as your IP address, browser type, and pages visited, along with UTM parameters that indicate how you arrived at our site.
2. How We Use Your Information
We use the information you provide to respond to your inquiry, confirm availability and pricing, communicate about your request, and improve our services. We do not use your information for automated decision-making that produces legal effects concerning you.
3. Sharing of Information
We do not sell your personal information. We may share relevant inquiry details with UAE-based activity operators, transfer providers or other suppliers solely to fulfil your specific request, and with service providers who help us operate this website (such as email delivery, spam-protection, or CRM tools) under appropriate confidentiality obligations. We may disclose information where required by applicable law.
4. Cookies & Similar Technologies
This website may use cookies or similar technologies for essential site functionality and to understand how visitors use the site. You can control cookie preferences through your browser settings; disabling cookies may affect some site features.
5. Data Security
We take reasonable technical and organizational measures to protect the personal information we hold. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain inquiry and contact information for as long as necessary to respond to your request, maintain business records, and comply with legal obligations, after which it is deleted or anonymized in line with our internal retention practices.
7. Your Rights
Depending on applicable law, you may have rights to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details in Section 11.
8. Third-Party Links
This website may contain links to third-party websites, including activity operators, payment-unrelated informational resources, or social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies.
9. Children's Privacy
This website is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated revision date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at bookings@proconcierge.ae or via the details on our Contact Us page.