Frequently Asked Questions
Answers to common questions about how PROCONCIERGE works, pricing, and the inquiry process.
General
No. PROCONCIERGE is an inquiry-based concierge service. You browse experiences and submit an inquiry; our concierge team confirms availability, final pricing and arrangements directly with you. There is no online payment on this site.
Every activity shows a starting-from price. Submit an inquiry with your date, guest count and preferred option, and our concierge team will confirm the final price before you commit to anything.
We aim to respond within one business day. WhatsApp is typically the fastest channel, especially outside business hours.
Sending an inquiry and receiving recommendations carries no obligation. Any costs relate only to the activities, transfers or services you choose to proceed with.
Inquiries & Booking Process
Our concierge team reviews your request, checks availability for your selected date and option, and follows up with pricing and next steps by your preferred contact method.
Yes. Contact us by WhatsApp, phone or email referencing your original inquiry, and we'll update the details.
No — submitting an inquiry starts the process, but availability and final details are confirmed by our concierge team, not automatically.
Yes. Visit our Concierge Services page or send a general inquiry describing what you're looking for.
Pricing & Payment
Displayed prices are starting-from figures for planning purposes. They can vary by date, selected option and guest count, and are confirmed by our concierge team after your inquiry.
Payment arrangements are confirmed directly with our concierge team once your booking details are finalized — this website does not process online payments.
We aim to keep pricing transparent. Any additional costs, such as optional add-ons, will be explained clearly before you confirm.
Cancellations & Changes
Cancellation terms vary by activity and supplier and are outlined on each activity's detail page, with exact terms confirmed at the time of booking.
In many cases, yes — contact our concierge team as early as possible to discuss rescheduling options for your specific booking.
Travel & Practical Information
Many activities include pickup within standard coverage zones; this is noted on the individual activity page and confirmed for your specific hotel or area during the inquiry process.
Suitability varies by activity and is noted on each activity page. Let us know the ages of children travelling with you so we can flag any relevant restrictions.
Some attractions and transfers may request photo identification on arrival. Specific requirements are noted where applicable on each activity page.
Still Have Questions?
Our concierge team is happy to help with anything not covered here.